Full-Time, Permanent
Burnley, Lancashire
Posted 1 month ago

Job Title:            Sales & Service Advisors

Location:            Burnley

Salary:                 £17600 basic + bonus potential

Are you an experienced Sales & Service Advisor looking for a new challenge? Do you want to work for a company with strong core values based around their team and their customers?

LHR are pleased to be working in partnership with an international business who are going through an exciting period of expansion. Our client works on behalf of the world’s leading insurers, brokers and fleet managers. They are now looking for Sales & Service Advisors to join their purpose built location in Burnley.

As a Sales & Service Advisor, you will be responsible for communicating and liaising with first and third third-party customers, insurers, and suppliers to collate incident loss details, offer services and negotiate claim settlements on behalf of the customer. These positions are full time, working 37.5 hours per week including evenings and Saturdays on a rota basis.

The Key Duties of the Sales & Service Advisors:

  • Manage inbound and outbound first notifications of loss, collating detailed and accurate information to aid the ongoing downstream management of the insured claim
  • Manage various elements of allocated claims from start to finish, including the offering of services
  • Resolve disputes on liability and quantum, quantify accurately
  • Answer stakeholder queries and questions, providing excellent customer service
  • Maintain accurate and timely completion of case file notes
  • Ensure the claims management system is current and accurate
  • Follow the correct escalation route where required
  • Monitor KPIs
  • Comply with all regulatory requirements and company policies

The Successful Sales & Service Advisors:

  • Previous experience within call handling would be preferred, and you will have the ability to manage a broad range of circumstances
  • Comfortable working towards agreed contact centre-based SLA’s, KPI’s and objectives
  • Self-motivated, able to understand the customer’s needs and deal with them empathetically and professionally
  • Competent in the use of MS Office packages including Word, Excel, Outlook, PowerPoint
  • Confident working in a fast-paced environment
  • Flexibility for working hours

Working from a purpose built and vibrant location, our client offers a competitive salary with bonus potential, along with a structured training and onboarding process, staff socials and additional benefits.

If you are an experienced Sales & Service Advisor looking for a new challenge, contact our team for more information!

Only candidates that meet the required criteria will be contacted about this role.

LHR acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. LHR is an Equal Opportunities Employer.

Job Features

Job Category

Customer Services & Account Management, Sales and Business Development

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