Conferencing and Banqueting Manager, Accrington (Job Ref: 1493)

LH Recruitment

Salary: £28K per annum
Location: Accrington

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Our Client is a highly reputable Hotel and Spa establishment based in Accrington. They are currently looking for a Conference and Banqueting Manager to join their senior management team.
This position would suit someone whom has worked within a similar role with experience dealing in hotel management ideally with experience of large volume/quality.

Job specifics
– Exemplary Customer Service and ensuring high standard of services provided for guests is met with a warm, friendly and an open nature.
– Strong leadership skills in being able to motivate the team to improve sales and quality of C&B points of services
– Driven by increasing sales and productivity of C&B Points of sale
– Enthusiastic and keen to adopt new ideas

Main responsibilities
Customer Relations
– Customer relations, handling guests queries and complaints accordingly
– Build close relationships with guests and build rapport
– Ensure guests receive high end welcome

Production
– Adhere to the reference standards and the preparation of Points of Sale
– Ensure sales materials are well presented
– In conjunction with Head Chef, prepares the menus, organises purchases and ensure the update and application of cooking instructions
– Plans and changes in the menu, set prices and organises the work for the day in coordination with the Head Chef
Team Management
– Develops team spirit and motivation by creating good working atmosphere
– Oversees or validates recruitments ensuring the integration of new Employees
– Prepares or checks the work schedules and they are consistent with activity forecasts
– Conduct Annual Performance appraisal and set targets for the team
– Prepare the training plans in conjunction with the Managers under his/her responsibility and follows them up
– Helps Employees improve their skills and provides support for career development
– Applies labour legislation

Commercial Sales
– Prepares the commercial action plan for the department and ensures implementation
– Sets daily sales targets for the team
– Analyses guests’ comments and shares them with the team
– Launches and deploys marketing initiatives in the local area in order to increase revenue
– Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
– Knows the market and customer expectations
– Keeps close track of what the competition is doing
– Uses sense of creativity and innovation to facilitate commercial operations’
Management and administration
– Ensures that management results are in line with the hotel’s targets
– Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand’s internal audit guidelines
– Adapts department organisation as required and manages headcount for optimum ”prime cost”
– Draws up, implements and ensures that internal checks are properly carried out
– Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand
– Ensures that the equipment and cultural assets of the department remain in good condition and working order
– Checks inventories that have been carried out
– Takes part in ”Debtor” meetings and implements actions to recover debt’
Hygiene / Personal safety / Environment
– Ensures machinery works reliably and follows up any technical work
– Ensures that all C&B areas are kept clean and that hygiene and food safety standards are respected
– Sets up an action plan based on the hygiene analysis results and tracks implementation
– Applies and ensures application of the hotel’s security regulations (in case of fire etc)
– Respects and ensures respect of the hotel’s commitments to the ”Environment Charter” (saving energy, recycling, sorting waste etc)
– Is responsible for the security of people and property in the area under his/her remit’

Experience:
– Hotel Management: 5 years (Preferred)
Education:
– Certificate of Higher Education (Preferred)
Licence:
– Personal liquor (Preferred)