Salary: £25,000 per annum
LH Recruitment are on the lookout for an experienced Client account Manager to join our partner’s established provider of marketing and distribution solutions. Our client has been established over 50 years and is one of the market leaders in their field.
You will be responsible for supporting the client services team by the effective management of systems, processes and resources as well as providing management information and client communication to ensure the effective delivery of client requirements.
To develop and deliver business growth plans within a portfolio of clients. Managing internal and external relationships to deliver excellent client satisfaction.
Develop client account and growth plans and agree KPI’s and service level agreements.
Manage client portfolio to maximise revenue, profit and growth.
Identify commercial opportunities by proactive management of the client relationship.
Maintain regular client contact to feedback against agreed KPI’s and service agreements.
Understand internal cost structures and maximise revenue opportunities.
Communicate with the operations and planning functions to ensure efficient and effective planning of their client activity and upcoming activities.
Generate client reports to ensure client satisfaction and highlight commercial opportunities.
Generate client proposals and tenders considering our internal cost structures.
Work with the Client Services team to deliver maximum utilisation of skills and competencies.
Ensure client invoices are accurate and timely to maximise cash flow and revenue generation.
Carry out post activity evaluations in conjunction with all external and internal stakeholders.
Maintain information management systems to ensure accurate and timely management reporting.
To plan and prioritise workloads to ensure maximum focus on client requirements.
To manage administration tasks in an effective and efficient manner.
Experience & qualifications
Commercial knowledge and focus.
Understanding of the briefing and production process.
Understanding of client requirements.
Experience of working with clients within a similar sector.
Working knowledge and understanding of relevant computer systems and applications.
Strong verbal and written communication skills.
Excellent listening, negotiation and presentation abilities.
Proven ability to handle multiple account management projects at a time.
Laura Hartley Recruitment Ltd is operating as an employment agency. Laura Hartley Recruitment Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.